FREQUENTLY ASKED QUESTIONS

Last Updated on February 02, 2015

We ship world wide. We use DHL for deliveries within Germany.
All orders dispatched by i-miss-sophie.com are insured against theft and accidental damage. The insurance expires as soon as the recipient signs for the delivery.

We process and dispatch orders during our regular business hours. These are Monday to Friday between 9:00 am and 4:00 pm CET (except public holidays).
A DHL Standard delivery of items in stock will take 2-6 working days. Because we ship most of items from Palma de Mallorca in Spain. In future we will send the items from our Hamburg office. Express shipment is only available inside Germany and will be ready for dispatch one business day after the receipt of order, at the latest. However we need to proof if this item is in Germany available.

We will do our best to re-order any item not immediately available for delivery. You will receive an email within 2 days to let you know if we can deliver the item in a second delivery. A re-order from our external warehouse usually takes 8-10 days. We will initiate an immediate refund for any items not available for redelivery.

Please see the following table for shipping types and delivery costs and times available for your selected country:

Delivery methodShipping costs*Shipping time
DHL Express National12,00 €1 – 2 days
DHL Standard national4,90-6,90 €1 – 5 days
*incl. VAT

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